Terms of service

1. Overview

This website is operated by Sakja Homewares. Throughout the site, the terms “we”, “us” and “our” refer to Sakja Homewares. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

2. Products and Natural Variations

We specialize in handcrafted, organic home decor.

  • Handmade Nature: Because our products are handmade from natural materials (such as rattan), each item is unique. Minor variations in color, texture, and weave are characteristic of the materials and are not considered defects.

  • Accuracy: We strive to display product colors and images as accurately as possible. However, we cannot guarantee that your monitor's display of any color will be 100% accurate.

3. Orders and Pricing

  • Prices: All prices are subject to change without notice.

  • Order Refusal: We reserve the right to refuse any order you place with us. This may include orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

  • Accuracy of Billing: You agree to provide current, complete, and accurate purchase and account information for all purchases.

4. Shipping and Delivery

Shipping costs and estimated delivery times are calculated at checkout. While we aim to meet all delivery timelines, we are not responsible for delays caused by third-party carriers or customs clearance for international orders.

5. Returns and Refunds

Our return policy lasts 14 days from the date of delivery.

  • To be eligible for a return, your item must be unused and in the same condition that you received it.

  • Items damaged due to improper care (e.g., exposure to excessive moisture or sunlight for natural fibers) may not be eligible for refund.

6. Intellectual Property

All content included on this site, such as text, graphics, logos, images, and product descriptions, is the property of Sakja Homewares and is protected by copyright laws. You may not reproduce or use our branding without express written permission.

7. Limitation of Liability

Sakja Homewares shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products. Our liability is limited to the purchase price of the item in question.

8. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

9. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes.